Ucom Roaming

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Ucom Roaming

Stay in touch with family and friends with Ucom Roaming, during your business trips or vacations. While being abroad you can enjoy all your Ucom services: make and receive calls, send and receive SMSes and use mobile internet. Right upon arrival to the country you will be notified with an SMS about the tariffs of a given operator in a given country.

Incoming and outgoing calls are charged per minute.

Mobile internet charging in roaming is calculated per 10 kilobytes. For example, if you used mobile internet service in roaming, during which you consumed 22 kilobytes, you will be charged for 30 kilobytes.

Activation

In order to use your Ucom phone number when in roaming, simply activate the Roaming service before your departure from Armenia. Ucom subscribers can activate and deactivate Roaming service by dialing *121# and hitting the call button free of charge and following the instructions on mobile.

Tips for Roaming
When travelling abroad your phone should automatically connect to a local network. If it doesn’t, then:
1. First, try to switch off your phone and switch it on again.
2. If it still does not connect to any network try the following steps:
- In your phone menu find network settings, select automatic mode for operator selection.
- In your phone menu select Ucom icon, press Roaming, enter PIN 55555, then press manual mode, select roaming and press OK.
- In case there is no network selected, go to the Network Settings, select Operator Selection and select Manual M You will see the list of available networks on your screen. Select one network and try to connect to it.
Please note, that the charges for the MOBILE INTERNET service while being in roaming you can see in your bill itemization, where the charge unit is “unit”. If in a field of the unit you see “1” it means, that you were charged for 10 Kb.

You can easily recharge your account or make any other periodical payment being abroad. It can be done either with Ucom scratch cards or by other means. See the details here.

While being in roaming, in case of need, you may always talk to our Customer Care by dialing +37411 444 444 free number or using our online help service.

We wish to inform you that the calls made to +37411 444 444 phone number and received from the Customer Care Service are free of charge when in roaming.

Enjoy roaming in Artsakh with Ucom at a special rate of 45 AMD/min.

Don't forget to activate roaming before leaving by dialing *121# and hit the call button.

Incoming calls	45 AMD/min
Calls to Armenia	45 AMD/min
Local calls	45 AMD/min
Internet	45 AMD/MB
International calls	900 AMD/min
SMS	60 AMD/SMS
Calls to satellite directions	11000 AMD/min

No need to get a Russian number any more when going to Russia. From now on you can enjoy the special rate of 29 AMD for all outgoing and incoming calls to/from Ucom and MegaFon subscribers as well as for mobile internet when roaming in Russia. You just need to activate roaming before departure by dialing *121#, hit the call button and connect to MegaFon* network upon arrival.

Internet**	5 AMD/MB****
Calls from Ucom and MegaFon networks	29 AMD/min
Calls to MegaFon and Ucom networks	29 AMD/min
SMS	59 AMD/SMS
Calls to other networks in Russia	59 AMD/min
Calls from other networks	59 AMD/min
Calls to other networks in Armenia and Artsakh	120 AMD/min
Calls to CIS countries***	500 AMD/min
Other international calls	1500 AMD/min
Calls to satellite directions	11000 AMD/min

* In order to avoid connecting to other networks, we strongly advise you to choose MegaFon network by manual mode upon your arrival to Russia or to regularly make sure that your phone is connected to MegaFon network.

** With 4G technology you can enjoy higher internet speeds when in roaming and visit more sites per unit time (send and receive data). Depending on 4G network features, when in roaming your phone periodically exchanges data and makes updates, for which charges are performed as per rates, set by given country’s operator.

*** CIS stands for Azerbaijan, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan.

**** The rate is applicable till 30.04.2019 inclusive.

For outgoing calls 29 AMD special tariff is applicable to calls to Ucom and MegaFon networks (except for numbers ported to MegaFon network from other networks).

For incoming calls 29 AMD special tariff is applicable for calls from the Armenian telephone numbers, starting with +37455, +37495, +37441, +37444 prefixes or from MegaFon Russia network (except for numbers ported to MegaFon network from other networks).

You just need to activate roaming before departure by dialing *121#, hit the call button and join MagtiCom or Geocell* network upon arrival.

Internet**	15 AMD/MB***
Incoming calls	150 AMD/min
Calls to Armenia	150 AMD/min
Local calls	250 AMD/min
International calls	250 AMD/min
SMS	250 AMD/SMS
Calls to satellite directions	11000 AMD/min

* In order to avoid connecting to other networks, we strongly advise you to choose MagtiCom or Geocell network by manual mode upon your arrival to Georgia or to regularly make sure that your phone is connected to the mentioned network.

** With 4G technology while connecting to network you can enjoy higher internet speeds when in roaming and visit more sites per unit time (send and receive data). Depending on 4G network features, when in roaming your phone periodically exchanges data and makes updates, for which charges are performed as per rates, set by given country’s operator.

*** The rate is applicable till 30.04.2019 inclusive.

Enjoy the special rate of 29 AMD for all outgoing and incoming calls to/from Ucom as well as for mobile internet when roaming in USA. You can also enjoy 59 AMD for all outgoing and incoming calls from AT&T and all other networks of USA and Canada. Just activate roaming before departure by dialing *121#, hit the call button and connect to AT&T* network upon arrival.

Internet	15 AMD/MB***
Calls to Ucom	29 AMD/min
Calls from Ucom	29 AMD/min
Calls from USA and Canada networks	59 AMD/min
Calls to USA and Canada networks	59 AMD/min
SMS	59 AMD/SMS
Calls from other networks	59 AMD/min
Calls to other networks in Armenia and Artsakh	120 AMD/min
Calls to CIS countries**	500 AMD/min
Other international calls	1500 AMD/min
Calls to satellite directions	11000 AMD/min

* In order to avoid connecting to other networks, we strongly advise you to choose AT&T network by manual mode upon your arrival to USA or to regularly make sure that your phone is connected to AT&T network.

** CIS stands for Azerbaijan, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan.

For outgoing calls 29 AMD special tariff is applicable to calls to Ucom network (also to numbers ported to Ucom network) and 59 AMD for outgoing calls to AT&T network (also to numbers ported to AT&T network) .

*** The rate is applicable till 30.04.2019 inclusive.

For incoming calls 29 AMD special tariff is applicable for calls from Ucom telephone numbers, starting with +37455, +37495, +37441, +37444 prefixes, and 59 AMD tariff is applicable for calls from AT&T

Enjoy a special tariff of 400 AMD with Ucom when roaming in the Iran.

You just need to activate roaming before departure by dialing *121#, hit the call button and join MCI* network upon arrival.

Incoming calls	400 AMD/min
Calls to Armenia	400 AMD/min
Local calls	400 AMD/min
International calls	400 AMD/min
SMS	400 AMD/SMS
Internet	400 AMD/MB
Calls to satellite directions	11000 AMD/min

* In order to avoid connecting to other networks, we strongly advise you to choose MCI Iran network by manual mode upon your arrival to the Iran or to regularly make sure that your phone is connected to the MCI network.

Affordable Roaming
Thanks to Affordable Roaming option Ucom subscribers can enjoy the exclusive roaming rate of 150 AMD/minute for incoming and outgoing calls in mentioned countries:
- Austria T-Mobile and A1 Telekom
- Belgium Orange
- Bulgaria Telenor and Mobitel
- Canada Rogers Wireless & FIDO
- China Mobile
- Croatia A1
- Cyprus MTN
- Czech Republic Telefonica O2
- Denmark Telia
- Egypt Orange
- Estonia Telia
- Finland TeliaSonera
- France Orange
- Georgia MagtiCom/Geocell
- Germany T-Mobile
- Greece Cosmote
- Hungary Telenor
- Ireland Vodafone and Meteor
- Israel Partner
- Italy Vodafone and WIND TRE (WIND and H3G)
- Japan SoftBank
- Latvia LMT
- Liechtenstein Swisscom and Salt
- Lithuania Telia Lietuva
- Luxembourg Orange
- Macedonia VIP
- Malta Vodafone
- Moldova Orange
- Montenegro Mtel and Telenor
- Norway Telenor
- Poland Orange
- Portugal Vodafone
- Qatar Vodafone
- Romania Orange
- Serbia VIP
- Slovakia Orange
- Spain Orange
- Sweden Telenor
- Switzerland Swisscom and Salt
- Taiwan Chunghwa Telecom
- Thailand DTN
- The Netherlands KPN and Vodafone
- Turkey TurkCell
- UAE du
- Ukraine lifecell
- United Kingdom EE
The offer is available to Ucom Prepay, Monthly, Postpaid and Business service subscribers.

2000 AMD will be charged from your account for the activation of Affordable Roaming option. Option will be valid for 7 days upon activation.

To benefit from the offer just activate the service free of charge before leaving by dialing *121#, hit the call button and follow the instructions on mobile. You can also activate via Ucom application or in any Ucom service center.
For Visitors
Before Visiting Armenia

To use your mobile phone in Armenia, make sure it is compatible with one of the GSM 900/1800 or WCDMA 900/2100 networks. In order to benefit from LTE network it is required that your handset is compatible with one of the LTE Advanced 800/1800/2600 frequencies.

Most handsets are compatible and you will connect to the Ucom network without any difficulty.

If you arrive from one of the countries, which operate on GSM 800 or 1900 (USA), 850 (Colombia), IDEN or CDMA (Japan & South Korea) network types you will have to use an adapted handset or get one at a local Ucom service center and insert your own SIM card.

Connecting to Ucom

Just arrived? Normally, by just switching on your mobile, you will be automatically connected to our network. If your phone does not display Ucom, you can select it manually by following 3 simple steps:
- Firstly, manually select in your phone's menu "Network", "Operator", "Services" or "Parameters" option depending upon your phone type. Then validate.
- Select one of Ucom, RA10, ARM10 or 28310
- Make sure that one of Ucom, RA10, ARM10 or 28310 networks appears on your mobile screen.
You're now connected to the Ucom network.

Useful Numbers:

101 – Fire Rescue Service

102 – Police

103 – Ambulance

911/112 - Emergency response service

Need Help?

We will do our best to help you, just dial 888 or + 374 55 000 888 / 00 374 55 000 888 to talk to our Customer Care service specialist.

Stay in touch with your close ones and enjoy roaming with Ucom.

Stay in touch with the roaming services of Monaco Telecom while you are traveling at sea. The services are available on the following cruise ships: Laperouse & Champlain, Boreal & Soleal, Ortelius, Plancius, Star Flyer, Columbus, Vizzavona, FinnFellow.

Incoming calls	2500 AMD/min
Calls to Armenia	3500 AMD/min
International calls	5000 AMD/min
Internet	12000 AMD/MB
SMS	600 AMD/SMS
Calls to satellite directions	11000 AMD/min

In order to activate the service just dial * 121 # before leaving Armenia. Select Monaco Telecom as an operator.

The service will be activated on the ship within 2-12 nautical miles after departure. After activation you will see on your phone the new network name: Monaco Maritimes Services / AAMOM / 901 27. The network frequency band is 2100 MHz (covers only 3G).

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