Prophylactic (Maintenance) Works, Failures

In order to provide high-quality services, from time to time Ucom performs network maintenance works.

During these periods, the system will not be registering in real time any service usage made by Ucom voice subscribers (Prepay, Postpay or Business). Therefore Ucom Postpay or Business subscribers may exceed their credit limit, and Ucom Prepay subscribers may spend more than the actual amount on their balance. The same may occur to Ucom subscribers roaming abroad. In all these cases, the subscribers will not see their balance last updates and will be charged back later for the services used.

For Ucom Postpay and Business subscribers in order to avoid receiving unanticipated bills for exceeded credit limit and for Ucom Prepay subscribers to fall into negative balance, we recommend you to remain aware of your current balance at all times.

Subscribers are also recommended not to use Ucom services when they do not have enough positive balance on their account.

Please, note that the responsibility of the full debt payment –when the debt occurred after using Ucom services during network maintenance works or network failures - and up to the amount of credit limit or actual balance, shall be taken care of by you