Our wish to give You exclusive attention, change Your understanding of perfection and assure You that You get the best out of what we offer inspired us to design our UcomPremier programme.
With UcomPremier You will enjoy a number of privileges while using both mobile voice and fixed services:
- a dedicated call center with 777 short number available 24/7;
- a dedicated service corner at Ucom service center on Northern Avenue (working hours: 11:00 - 20:00);
- a dedicated section on Ucom app, where You may always see the benefits and privileges available to You;
- an extra SIM card to swap the existing card in case of its damage, without visiting a service center; simply call 777, and we will activate the SIM card by attributing it to Your active number;
- a maximum credit limit increase while using voice services;
- a post-warranty free-of-charge after-sales service for 12 months;
- 5% discount for all devices and accessories purchased from Ucom.
UcomPremier subscribers can use the following services without any extra payments:
- unlimited access to Ucom TV VoD movies;
- activation of Premium WiFi service at only 1 address of the subscriber, which also includes the monthly fee of the service;
- installation of an additional WiFi device and service activation;
- configuration of WiFi device at subscriber's address;
- access to Ucom Care services;
- maintenance of fixed services;
- swapping power supply unit (PSU), SCART, UTP cable connector and HDMI cable, moving GPON device inside subscriber's apartment.
UcomPremier subscribers will be served out of turn in the following cases:
- troubleshooting issues relating to mobile and fixed services;
- connection of fixed services;
- measurement of fixed services;
- maintenance of fixed services.
All UcomPremier subscribers will also have a unique opportunity to get 2 tickets for any movie of their choice to watch in the Premium hall of KinoPark on their birthday.